Communicating in a Different Language
If you are having trouble communicating in a different language, click here to go to the Centre for Cultural Diversity in Ageing to view and download translation cards.
Here at Heartbeat, we are dedicated to improving the quality of life of our patients, their families and our staff. We are passionate about matching our nurses to the needs of our patients to ensure that both our nurses and our patients have the best possible Heartbeat experience. Our nurses are dedicated and committed: our excellent staff retention rates reflect Heartbeat’s reputation as an employer of choice. Our nurses are accredited, actively engaged in ongoing training and have recognised clinical skills. For our patients and clients, this means continuity of care and peace of mind.
We pre-screen all our staff to guarantee their capability and reliability. Our exacting standards mean we attract the best nurses to care for your patients or loved ones. We have the staff to meet the needs of any patient, whatever those needs may be, from one hour a week to 24-hour care. Heartbeat believes in maintaining the dignity of our patients. In addition to specialist nurses, we actively employ culturally diverse staff members. Whatever the type of nurse you require, Heartbeat has the staff you need.
Heartbeat nurses enjoy the unique flexibility our agency offers. We support and nurture our staff because we know that great nurses come from Heartbeat.
People with a visual impairment and/or their carers or family and friends are encouraged to contact us by telephoning 98912255 for a discussion and can request a face to face meeting at our office or at a location of their choice 7 days a week from 0530 to 2300 hours.
E-text We can convert our printed materials to electronic text for all clients with this support need. The structure and construction of such material is important to ensure it is accessible for people using screen reader technology and we can produce Rich Text Format files, and, structured Word documents. We are always happy to discuss your particular needs and support you to meet your personal goals and aspirations.