Heartbeat Healthcare Facilities2018-09-20T20:54:51+10:00

Heartbeat nurses in your hospitals and healthcare facilities..

We care about our nurses. Heartbeat nurses are the best to have in your facility because they're the best.

Heartbeat Nursing Agency established in 1998, Australian owned, is a highly respected nursing agency which is regarded as one of the largest providers of nursing and allied support staff to a significant number of NSW Local Health Districts and the private sectors across NSW.

Heartbeat provides nursing staff to public hospitals, private hospitals, day surgery units, mental health units and community based centres, aged care facilities, medical centres, research units, private schools, pharmaceutical companies, immunisation programs, in home care, supported living units, community health centres and day-care centres.

Our management team understand your needs for the “reliable provision” of suitably qualified nursing and allied support staff to meet your acute nursing shortages and ongoing staffing strategies. Heartbeat is renowned for our nursing recruitment procedures and capabilities, high levels of honesty and integrity with exceptional customer service at all times.

Our Quality Management System ISO 9001:2008 is accredited for the “Casual and short term placement of Nursing and Allied Staff in Health services” ensures our customers that we are committed to quality practices across all our operations. We are currently seeking an additional two National Standards to be quality accredited.

Heartbeat has a strong and ongoing commitment for the professional development of our staff providing mandatory ongoing education and excellent career opportunities. Heartbeat Nursing Agency has demonstrable expertise providing positive outcomes through the supply of suitably qualified staff based on Labour hire and Fee for Service models.

RCSA Code of Professional Practice

Heartbeat Nursing Agency is a member of the Recruitment and Consulting Services Association (RCSA) and is subject to the RCSA Code of Professional Practice and Conduct.

Code for Professional Practice

General Principles

  1. Members will observe a high standard of ethics, probity and professional conduct.
  2. Ethical behaviour is not simply compliance with legal requirements, it extends to honesty, equity, integrity and social responsibility in all dealings. It is behaviour that holds up to disclosure and to public
  3. All members are required to sign a “Statement of Commitment” to abide by the Code for Professional Practice and to
    support the mission of the RCSA.
  4. The Schedules to this Code form part of the Code and operate as guidelines to assist members to meet their obligations
    arising under the Code’s Principles.

Principle 1—Confidentiality and Privacy

  1. Members will take reasonable steps to maintain the confidentiality and privacy of candidate, client, and member information.
  2. Permission must be sought before disclosing confidential information.

Principle 2—Honest Dealings

  1. Members will act honestly in all dealings with candidates, clients and members.
    In the course of representing a candidate or client, a member shall not knowingly:a. make a false statement of material fact;
    b. fail to disclose a material factc. make a representation as to future matters without having reasonable grounds for making it.
  2. Members must adhere to principals of truth in advertising.
  3. Members will only advertise permanent positions for which they have permission to recruit.
  4. All fees, charges and services provided must be explicitly and fully disclosed to clients prior to the acceptance of an assignment, or prior to any work being undertaken for a client.
  5. Members will not take on assignments that could result in their inability to pay temporary/contract workers.

Principle 3—Respect for Work Relationships

  1. Members will not undertake actions that may unfairly or unlawfully jeopardise a candidate’s employment.
  2. Members will not undertake actions that may unfairly or unlawfully interfere in work relationships established by others.
  3. Members shall not attempt unfairly or unlawfully to prevent a candidate or temporary/contract worker from seeking work from other sources.
  4. Members will respect the rights of clients who have elected to change their staff service suppliers.
  5. Members must act lawfully, fairly and ethically in respect of their involvement in transition arrangements.

Principle 4—Respect for Laws

  1. Members must comply with all legal, statutory and government requirements.
  2. Members will not engage in any form of collusive practices.
  3. Members shall take reasonable steps to ensure, so far as practicable, that all new employees honour their legal obligations to previous employers.

Principle 5—Respect for Safety

  1. Members will act diligently in assessing risks to candidates, clients and members.
  2. Members will not knowingly put at risk candidates, clients or members.
  3. Members shall inform their temporary/contrat workers whenever they have reason to believe that any particular assignment causes an occupational health and safety risk.

Principle 6—Respect for Certainty of Engagement

  1. Members will ensure that workers are given details of their work conditions, the nature of the work to be undertaken, rates of pay and pay arrangements.
  2. Any variation to the engagement can only occur with prior notification to the worker.

Principle 7—Professional Knowledge

  1. Members will work diligently to develop and maintain a satisfactory and up to date level of relevant professional knowledge.
  2. Members will ensure that their staff are adequately trained and skilled to undertake their responsibilities.

Principle 8—Good Order

  1. Member misconduct will be referred to the RCSA Disciplinary Committee. Subject to any appeal rights, its findings will be binding on members.
  2. Disputes between members, and other parties who agree, will be referred to the RCSA Disciplinary Committee for resolution. Its findings will be binding on members and other parties.
  3. Members must bring to the attention of the RCSA any violations of this Code by any member at the earliest possible time.
  4. Members are encouraged to use process of negotiation, mediation and arbitration in order to resolve disputes and should do so wherever practicable.


Heartbeat Nursing Agency takes great pride in providing professional and suitably qualified, competent nurses that are correctly insured. We carry:

  • Public Liability Insurance
  • Worker’s Compensation Insurance
  • Professional Indemnity / Malpractice Insurance.

Heartbeat Nursing Agency assures all clients and staff that we will provide all updated Certificates of Currency upon each renewal.

Our Professional Indemnity / Malpractice Insurance and Public Liability Insurance covers our entire workforce, including all principal office staff and our nursing workforce at all third party locations, including midwives employed in maternity units. Heartbeat Nursing Agency has carried Professional Indemnity and Public Liability insurance since inception and to date has had no claims whatsoever or notification of any pending claims.

Our insurance cover is for $20 million, with $40 million in the aggregate.

All Certificates of Currency can be supplied upon request.