Feedback, Compliments & Complaints
Heartbeat community is dedicated to improving our processes. If you have any feedback, compliments or complaints please complete this form by clicking here.
How to contact our Home and Community Care Teams
Direct telephone line 02 9891 6510
Or use the form on the left and select HACC
Home and Community Care Business Operating Hours
Monday to Friday 08.30 am– 4.30 pm
Client intake for new referrals 08.30 am – 4 pm
After hours
From 5.30 am – 9 am, 5pm – 11 pm
Monday to Friday contact the roster allocating office
Weekends and Public Holidays
From 5.30 am – 11 pm contact the roster allocating office
Out of Hours Critical Incidents and Emergencies
Clients will be given an after hours mobile number upon request